One man asked if he could get a better Book of Mormon as he found a very small print one as he was helping a friend move. It must have been from the set that are given to LDS men before they go in to the military service. He had been reading it and would like to know more about the Church.
Second was from a man who had his brother come come Temple Square and obtain a DVD about the Church. The two of them had been watching it and he would like to more about the Church.
A couple of days before that, She had been calling a family who had a daughter, 16 years old, who had come to the Square with some friends. The young ladies mother answered the phone. Mom had a good conversation with her that ended with the mother giving permission for missionaries to come and give her daughter the lessons.
Sister Glad has a great ability to talk to any one on the phone with great success. I think it is due to all of the practice she has has had on talking on the phone for most of her life.